Frequently Asked Questions
Q How do I place an order?
Kindly let us know which models and quantities you need to get the latest pricing. A Proforma Invoice (PI) will be sent for your check. Once confirmed and payment is received, the goods will be arranged for you as soon as possible.
Q What is the delivery time for orders?
For sample orders, the delivery time is 3-5 days. For bulk orders, the shipping schedule is typically 5-7 days depending on the volume.
Q Do you accept ODM or OEM customization projects?
Yes! We welcome ODM/OEM projects and can collaborate with you in detail. We offer professional knowledge and design support to help customize products according to your preferences.
Q What are the accepted payment terms?
We accept payment in USD through T/T, Western Union, Money Gram, and XOOM.
Q Why should I buy from you?
We offer high-quality products with complete certificates at reasonable and competitive prices, alongside over 10 years of professional industry expertise.
Q What is your after-sales warranty policy?
We offer a 6-month warranty for disposable pods. Kindly send us the description, pictures, or videos regarding any defective items (not caused by human error). After verification, we will send free replacements along with your next order.
Turtle Vape
